JOURNAL PUBLICATION (Click PDF or PPT to Download)

Liwei Chen, J.J. Po-An Hsieh, and Kimmy Wa Chan, "Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective," MIS Quarterly (A*), 2024, (PPT)
(Author version manuscript available upon request via email jjhsieh@gsu.edu).
Che-Wei Liu, Sunil Mithas, Pan Yang, and J.J. Po-An Hsieh, “Mobile Apps, Trading Behaviors, and Portfolio Performance: Evidence from a Quasi-Experiment,” Information Systems Research (A*), 2024, (PPT) (Author version manuscript available upon request via email jjhsieh@gsu.edu)
Pan Yang, Sunil Mithas, J.J. Po-An Hsieh, and Che-Wei Liu, “Do Risk Preferences Shape the Effect of Online Trading on Trading Frequency, Volume, and Portfolio Performance?” Journal of Management Information Systems (A*), 2023, 40(2), pp. 44-469, (Author version available upon request via email jjhsieh@gsu.edu).
Rocky Cheng, Xiaohua Meng, J.J. Po-An Hsieh, Zhuo Cheng, X. Cui, T. Wang, and Sheng-Hsun Hsu, "Effects of IT Chargeback on Strategic Alignment and Performance: Contingent Roles of Business Executives’ IT Competence and CIOs’ Business Competence," Internet Research, 2023, 33(1), pp. 57-83. (PDF)
Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience," Information Systems Research (A*), 2022, 33(3), pp. 1042-1071. (PDF)
Wei He, J.J. Po-An Hsieh, Andreas Scheroder, and Yulin Fang, “Attaining Individual Creativity and Performance in Multi-Disciplinary and Cross-Locational IT Project Teams: The Role of Transactive Memory System,” MIS Quarterly (A*), 2022, 46(2), pp. 1035-1072. (PDF)

(** Selected for 2021 MIS Quarterly Reviewer Development Workshop)
Liwei Chen, J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, "How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-To-Face and Virtual Channels," MIS Quarterly (A*), 2021, 45(2), pp. 719-754. (PDF)

(** Selected as the PhD Qualification Exam Paper in a leading US research intensive university)
Liwei Chen, J.J. Po-An Hsieh, Evert Van de Vliert, and Xu Huang, “Cross-National Differences in Individual Knowledge-Seeking Patterns: A Climato-Economic Contextualization,” European Journal of Information Systems (AIS Basket of 8), 2015, 24(3), pp. 314-336. (PDF)
Xu Huang, J.J. Po-An Hsieh, and Joy He, “Expertise Dissimilarity and Creativity: Can Sharing Tacit and Explicit Knowledge Enhance Creativity?” Journal of Applied Psychology (A* journal in management), 2014, 99(5), pp. 816-830. (PDF)
Heshan Sun, Yulin Fang, and J.J. Po-An Hsieh, “Consuming Information Systems: An Economic Model of User Satisfaction,” Decision Support Systems, 2014, 57(1), pp. 188-199. (PDF)
Clayton A. Looney, David Firth, Hope Kock, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph Valacich, and Edgar Whitley, “The Credibility Crisis in IS: A Global Stakeholder Perspective,” Communications of the AIS, 2014, 34(1), pp. 1175-1189. (PDF)
Xixi Li, J.J. Po-An Hsieh, and Arun Rai, “Motivational Differences Across Post-Acceptance IS Usage Behaviors,” Information Systems Research (A*), 2013, 24(3), pp. 653-682. (PDF)
J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, and A. Parasuraman, “Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers,” Journal of Service Research, 2013, 16(3), pp. 277-294. (PDF)
Wei Wang, Xixi Li, and J.J. Po-An Hsieh, “The Contingent Effect of Personal IT Innovativeness and IT Self-Efficacy on Innovative Use of Complex IT,” Behaviour & IT, 2013, 32(11), pp. 1105-1124. (PDF)
J.J. Po-An Hsieh, Arun Rai, Stacie Petter, and Ting Zhang, “Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality,” MIS Quarterly (A*), 2012, 36(4), pp. 1065-1080. (PDF)
J.J. Po-An Hsieh, Mark Keil, Jonny Holmstrom, and Lynette Kvasny, “The Bumpy Road to Universal Access: An Actor-Network Analysis of a US Municipal Broadband Internet Initiative,” The Information Society, 2012, 28(4), pp. 264-283. (PDF)
Qiang Ye, Bin Fang, Wei He, and J.J. Po-An Hsieh, “Can Social Capital be Transferred Cross the Boundary of the Real and Virtual Worlds? An Empirical Investigation of Twitter,” Journal of Electronic Commerce Research, 2012, 13(2), pp. 145-156. (PDF)
Wei Wang, J.J. Po-An Hsieh, and Baoxiang Song, “Understanding User Satisfaction with Instant Messaging Use: An Empirical Survey Study,” International Journal of Human-Computer Interaction, 2012, 28(3), pp. 153-162. (PDF)
J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039. (PDF)

(Nominated for ** 2011 Annual Best Paper Award ** by Management Science)
J.J. Po-An Hsieh, Arun Rai, and Mark Keil, “Addressing Digital Inequality for the Socio-economically Disadvantaged through Government Initiatives: Forms for Capital that Affect ICT Utilization,” Information Systems Research (A*), 2011, 22(2), pp. 233-253. (PDF)

(** 2012 Annual Best Published Journal Paper Award ** awarded by the Organization Communication and Information Systems (OCIS) division of the Academy of Management)
Yu-Che Wang, Kuei-Chu Hsu, Sheng-Hsun Hsu, and J.J. Po-An Hsieh, “Constructing an Index for Brand Equity: A Hospital Example,” Service Industries Journal, 2011, 31(2), pp. 311-322. (PDF)
J.J. Po-An Hsieh and Vincent Cho, “Comparing e-Learning Tools’ Success: The Case of Instructor–Student Interactive vs. Self-paced Tools,” Computer and Education, 2011, 57(3), pp. 2025-2038. (PDF)
Sheng-Hsun Hsu, J.J. Po-An Hsieh, Ting-Chih Chih, and Kuei-Chu Hsu, "A Two-stage Architecture for Stock Price Forecasting by Integrating Self-Organizing Map and Support Vector Regression,” Expert Systems With Applications, 2009, 36(4), pp. 7947-7951. (PDF)
J.J. Po-An Hsieh, Arun Rai, and Mark Keil, “Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged,” MIS Quarterly (A*), 2008, 32(1), pp. 97-126. (PDF)
Wei Wang, J.J. Po-An Hsieh, John Butler, and Simon Hsu, "Innovate with Complex Information Technologies: A Theoretical Model and Empirical Examination,” Journal of Computer Information Systems, 2008, 49(1), pp. 27-36. (PDF)
J.J. Po-An Hsieh, and Wei Wang, "Explaining Employees Extended Use of Complex Information Systems,” European Journal of Information Systems (AIS Basket of 8), 2007, 16(3), 216-227. (PDF)
Ricardo Checchi, J.J. Po-An Hsieh, and Detmar Straub, “Public IT Policies in Less Developed Countries: A Critical Assessment of the Literature and a Reference Framework for Future Work,” Journal of Global Information Technology Management, 2003, 6(4), 45–64. (PDF)

Research Interests

​JOURNAL PUBLICATION (Click PDF or PPT to Download)

Liwei Chen, J.J. Po-An Hsieh, and Kimmy Wa Chan, "Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective," MIS Quarterly (A*), 2024, (PPT) (Author version manuscript available upon request via email jjhsieh@gsu.edu).

Che-Wei Liu, Sunil Mithas, Pan Yang, and J.J. Po-An Hsieh, “Mobile Apps, Trading Behaviors, and Portfolio Performance: Evidence from a Quasi-Experiment,” Information Systems Research (A*), 2024, (PPT) (Author version manuscript available upon request via email jjhsieh@gsu.edu)

Rocky Cheng, Xiaohua Meng, J.J. Po-An Hsieh, Zhuo Cheng, X. Cui, T. Wang, and Sheng-Hsun Hsu, "Effects of IT Chargeback on Strategic Alignment and Performance: Contingent Roles of Business Executives’ IT Competence and CIOs’ Business Competence," Internet Research, 2023, 33(1), pp. 57-83. (PDF)

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience," Information Systems Research (A*), 2022, 33(3), pp. 1042-1071. (PDF)

Liwei Chen, J.J. Po-An Hsieh, Evert Van de Vliert, and Xu Huang, “Cross-National Differences in Individual Knowledge-Seeking Patterns: A Climato-Economic Contextualization,” European Journal of Information Systems (AIS Basket of 8), 2015, 24(3), pp. 314-336. (PDF)

Xu Huang, J.J. Po-An Hsieh, and Joy He, “Expertise Dissimilarity and Creativity: Can Sharing Tacit and Explicit Knowledge Enhance Creativity?” Journal of Applied Psychology (A* journal in management), 2014, 99(5), pp. 816-830. (PDF)

Heshan Sun, Yulin Fang, and J.J. Po-An Hsieh, “Consuming Information Systems: An Economic Model of User Satisfaction,” Decision Support Systems, 2014, 57(1), pp. 188-199. (PDF)

Clayton A. Looney, David Firth, Hope Kock, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph Valacich, and Edgar Whitley, “The Credibility Crisis in IS: A Global Stakeholder Perspective,” Communications of the AIS, 2014, 34(1), pp. 1175-1189. (PDF)

Xixi Li, J.J. Po-An Hsieh, and Arun Rai, “Motivational Differences Across Post-Acceptance IS Usage Behaviors,” Information Systems Research (A*), 2013, 24(3), pp. 653-682. (PDF)

J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, and A. Parasuraman, “Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers,” Journal of Service Research, 2013, 16(3), pp. 277-294. (PDF)

Wei Wang, Xixi Li, and J.J. Po-An Hsieh, “The Contingent Effect of Personal IT Innovativeness and IT Self-Efficacy on Innovative Use of Complex IT,” Behaviour & IT, 2013, 32(11), pp. 1105-1124. (PDF)

J.J. Po-An Hsieh, Arun Rai, Stacie Petter, and Ting Zhang, “Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality,” MIS Quarterly (A*), 2012, 36(4), pp. 1065-1080. (PDF)

J.J. Po-An Hsieh, Mark Keil, Jonny Holmstrom, and Lynette Kvasny, “The Bumpy Road to Universal Access: An Actor-Network Analysis of a US Municipal Broadband Internet Initiative,” The Information Society, 2012, 28(4), pp. 264-283. (PDF)

Qiang Ye, Bin Fang, Wei He, and J.J. Po-An Hsieh, “Can Social Capital be Transferred Cross the Boundary of the Real and Virtual Worlds? An Empirical Investigation of Twitter,” Journal of Electronic Commerce Research, 2012, 13(2), pp. 145-156. (PDF)

Wei Wang, J.J. Po-An Hsieh, and Baoxiang Song, “Understanding User Satisfaction with Instant Messaging Use: An Empirical Survey Study,” International Journal of Human-Computer Interaction, 2012, 28(3), pp. 153-162. (PDF)

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039. (PDF) (Nominated for ** 2011 Annual Best Paper Award ** by Management Science)

Yu-Che Wang, Kuei-Chu Hsu, Sheng-Hsun Hsu, and J.J. Po-An Hsieh, “Constructing an Index for Brand Equity: A Hospital Example,” Service Industries Journal, 2011, 31(2), pp. 311-322. (PDF)

J.J. Po-An Hsieh and Vincent Cho, “Comparing e-Learning Tools’ Success: The Case of Instructor–Student Interactive vs. Self-paced Tools,” Computer and Education, 2011, 57(3), pp. 2025-2038. (PDF)

Sheng-Hsun Hsu, J.J. Po-An Hsieh, Ting-Chih Chih, and Kuei-Chu Hsu, "A Two-stage Architecture for Stock Price Forecasting by Integrating Self-Organizing Map and Support Vector Regression,” Expert Systems With Applications, 2009, 36(4), pp. 7947-7951. (PDF)

J.J. Po-An Hsieh, Arun Rai, and Mark Keil, “Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged,” MIS Quarterly (A*), 2008, 32(1), pp. 97-126. (PDF)

Wei Wang, J.J. Po-An Hsieh, John Butler, and Simon Hsu, "Innovate with Complex Information Technologies: A Theoretical Model and Empirical Examination,” Journal of Computer Information Systems, 2008, 49(1), pp. 27-36. (PDF)

J.J. Po-An Hsieh, and Wei Wang, "Explaining Employees Extended Use of Complex Information Systems,” European Journal of Information Systems (AIS Basket of 8), 2007, 16(3), 216-227. (PDF)

Ricardo Checchi, J.J. Po-An Hsieh, and Detmar Straub, “Public IT Policies in Less Developed Countries: A Critical Assessment of the Literature and a Reference Framework for Future Work,” Journal of Global Information Technology Management, 2003, 6(4), 45–64. (PDF)

JOURNAL PUBLICATION (Click PDF or PPT to Download)

Liwei Chen, J.J. Po-An Hsieh, and Kimmy Wa Chan, "Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective," MIS Quarterly (A*), 2024, (PPT)
(Author version manuscript available upon request via email jjhsieh@gsu.edu).

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039. (PDF)

(Nominated for 2011 Annual Best Paper Award by Management Science)